A portfolio of my user experience research
Observer meta-research | Terms of use screen reader | Taxonomy card sort | Experience research | Eye tracking research
VA observer guidelines meta-research
Studying a more trauma-informed and participant-empowered approach to including observers in VA research sessions for research ops
VA unified terms of use
Updating terms of use across all of VA’s digital platforms, giving a special focus to screen reader usability.
Help desk taxonomy card sort
Updating the issue classifications on the ticketing software used by the help desk of the centralized technology office at Towson University
Experience research
Various research I’ve undertaken while at Towson University including customer experience and service design
Eye tracking research for online voter guides
Grant funded research for the California Secretary of State to understand how low-literacy voters interact with online voter guides.
